Just because you can’t download something doesn’t mean you have a bunch of viruses. What would tell you that is if some reliable software said that in a system scan. It sounds like Verizon doesn’t have the files online properly. I’m sure you can just download the software off the internet from the company (if it’s McAfee you can download that off their site, etc).

What he meant was likely that software like Microsoft Office (which has a 60-day trial if you buy a new computer usally) or your anti-virus (Norton only carries a 60 or 90-day trial as well usually) has expired, and you no longer can use them without purchasing a license: which can be very expensive.

However, without knowing what exactly your issue is, we can’t really help that much. It is likely though that your anti-virus and MS Office have had their trial expire- normal considering how long you’ve had the laptop.